Privacy Policy

1 Introduction

Fika Transp (Pty) Ltd (“Fika Transp”, “Fika”, “we”, “us” or “our”) respects your right to privacy and is committed to protecting the personal information entrusted to us by our customers, prospective customers, suppliers, business partners, employees, website visitors and other individuals with whom we interact.

This Privacy Policy explains how we collect, receive, use, store, disclose, protect and otherwise process personal information when you visit our website, request a quotation, schedule a collection, arrange a delivery, enquire about our services, enter into a business relationship with us or communicate with our team.

Fika Transp provides road freight, container collection, last-mile delivery, national long-distance linehaul, fleet management and supply chain solutions. Providing these services may require us to process information relating to customers, collection and delivery locations, shipment recipients, authorised representatives, drivers, suppliers and other relevant parties.

We are committed to handling personal information responsibly and in accordance with applicable South African legislation, including the Protection of Personal Information Act 4 of 2013 (“POPIA”), where applicable.

2 Scope of This Privacy Policy

This Privacy Policy applies to personal information processed in connection with:

• Our website at https://fikatransp.co.za/.
• Enquiries, quotation requests and service booking requests.
• Local container pickups and last-mile delivery services.
• National long-distance freight and linehaul services.
• Fleet management and related logistics operations.
• Shipment coordination, tracking and delivery communications.
• Customer, supplier and business partner relationships.
• Training, consulting and supply chain advisory services.
• Business communications conducted by telephone, email or other communication channels.
• Recruitment, employment and administrative activities, where applicable.
• Our marketing, business development and customer relationship activities.

This policy applies to personal information processed electronically, on paper or through other means. Certain activities may be subject to additional contractual terms, notices or legal requirements. Where another applicable notice governs a specific activity, that notice should be read together with this Privacy Policy.

3 What Is Personal Information?

Personal information refers to information relating to an identifiable, living natural person and, where applicable under POPIA, an identifiable existing juristic person.

Depending on the circumstances, personal information may include:

We aim to collect only the information reasonably necessary for a legitimate business purpose or legal obligation.

4 Personal Information We Collect

4.1 Information You Provide Directly

We collect personal information directly from you when you submit enquiries, request quotations, request freight services, complete online forms, contact us by email or telephone, or enter into contractual agreements with us.

4.2 Business and Commercial Information

When establishing commercial relationships, we process company registration numbers, director/representative details, tax numbers, credit application records, billing references, and contract documentation.

4.3 Logistics and Operational Information

To execute transport services, we process collection and delivery site addresses, recipient names and phone numbers, driver identity data, vehicle license plate numbers, waybills, and proof-of-delivery signatures.

4.4 Technical and Website Information

When visiting our website, technical log data may automatically be logged, including your IP address, browser type, operating system, referring URLs, duration of visit, and page views.

4.5 Information Received from Third Parties

We may lawfully receive information from authorized business representatives, credit verification agencies, logistics subcontractors, or public registers.

4.6 Unsolicited Sensitive Information

Fika Transp does not routinely collect special personal information (such as political affiliations, health status, or religious beliefs). Please avoid submitting unnecessary sensitive data.

5 How We Use Personal Information

Fika Transp processes personal information strictly for legitimate operational and business purposes, including:

• Preparing freight quotations and managing service scheduling.
• Fulfilling local container pickups, linehaul operations, and last-mile deliveries.
• Communicating tracking updates and delivery status notifications.
• Processing invoices, payments, credit applications, and managing accounts.
• Providing consulting, training, and supply chain advisory services.
• Ensuring depot, fleet, and operational security and preventing fraud.
• Complying with statutory transport, financial, and tax legislation in South Africa.
• Sending promotional or business updates where legally permissible or consented to.

6 Lawful Grounds for Processing

We process personal information under valid legal conditions defined by POPIA:

• Consent: Where explicit permission has been provided for specific processing activities.
• Contractual Necessity: To take steps prior to entering into a contract or to perform obligations under a service contract.
• Legal Obligation: To comply with mandatory statutory obligations imposed by South African laws.
• Legitimate Interests: To pursue legitimate business objectives, provided individual rights are respected.

7 Disclosure of Personal Information

We do not sell personal information. Disclosures are limited to authorized third parties under strict operational protocols:

• Subcontracted transporters, drivers, and logistics operators assisting in cargo delivery.
• IT systems hosts, cloud storage vendors, and telecommunication providers.
• Professional advisers, including legal counsel, auditors, and insurance underwriters.
• Regulatory bodies, SARS, traffic law enforcement, or statutory bodies when required by law.

8 International Transfers of Personal Information

Where third-party IT systems or cloud hosting providers process data outside South Africa, Fika Transp ensures cross-border data transfers comply with Section 72 of POPIA, ensuring recipient countries maintain adequate protection standards or executing binding data agreements.

9 Cookies and Technical Data

Our website utilizes cookies and similar web technologies to enable core site functionality, analyze traffic patterns, and enhance user experience. Visitors may manage or disable cookies via browser settings, though doing so may affect certain site functionalities.

10 Data Security Safeguards

We implement appropriate technical, administrative, and physical security measures to safeguard personal information against accidental loss, unauthorized access, destruction, or alteration. Access is restricted to authorized personnel who require access for official business duties.

11 Personal Information Retention

Personal information is retained only for as long as necessary to fulfill the original purpose of collection, satisfy legal or accounting retention periods, or resolve legal claims. Obsolete or unnecessary records are securely deleted or de-identified.

12 Your Rights Under POPIA

In terms of POPIA, individuals and recognized juristic entities have specific rights regarding their personal information:

• Right to Access: Request confirmation of whether we hold personal information about you.
• Right to Correction: Request the correction, updating, or destruction of inaccurate data.
• Right to Object: Object on reasonable grounds to the processing of personal information.
• Right to Withdraw Consent: Withdraw consent previously provided for direct marketing.
• Right to Complain: Submit complaints to the South African Information Regulator.

13 Direct Marketing Communications

Direct marketing communications are conducted in strict compliance with POPIA. Recipients may opt out of direct marketing lists at any time by contacting us at admin@fikatransp.co.za. Essential service and shipment communications will continue regardless of marketing preferences.

14 External Third-Party Links

Our website may contain links to external third-party websites or portals. Fika Transp does not control and is not responsible for the privacy practices, security, or content of those third-party sites.

15 Children's Personal Information

Fika Transp’s services and website are geared toward commercial businesses and adults. We do not intentionally collect or process personal information relating to children under the age of 18.

16 Employees, Drivers and Contractors

Information pertaining to staff members, driver personnel, and contracted logistics partners is processed for recruitment, vetting, safety tracking, fleet operations, payroll administration, and legal employment compliance.

17 Security Incidents and Breach Notification

In the event of a security compromise where personal data is accessed or acquired by an unauthorized party, we will investigate immediately and notify both affected data subjects and the Information Regulator as required by POPIA.

18 Limitations of This Privacy Policy

This Privacy Policy serves as a statement of operational privacy practices and does not replace statutory contracts, standard trading conditions, or formal service level agreements entered into with Fika Transp (Pty) Ltd.

19 Amendments to This Privacy Policy

Fika Transp reserves the right to revise or update this Privacy Policy at any time. The updated version will be posted directly to our website along with the revised effective date.

20 Contact Details and Privacy Requests

For questions regarding this policy, or to exercise your privacy rights under POPIA, please contact our administrative team:

Information Regulator of South Africa

If you are dissatisfied with our handling of your privacy request, you may lodge a complaint with the South African Information Regulator:
Website: https://inforegulator.org.za/

21 Commitment to Responsible Information Handling

Fika Transp (Pty) Ltd remains dedicated to handling data transparently, maintaining robust safeguards, and respecting individual rights across all transport and logistics operations.

© 2026 Fika Transp (Pty) Ltd. All rights reserved.